When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.

We have created trouble for ourselves in organizations by confusing control with order.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.