When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

Circles create soothing space, where even reticent people can realize that their voice is welcome.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

This is a world of process, not a world of things.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

Hopelessness has surprised me with patience.