Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

Hopelessness has surprised me with patience.

Passion mutates into procedures, into rules and roles. Instead of purpose, we focus on policies. Instead of being free to create, we impose constraints that squeeze the life out of us.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences

Change always involves a dark night when everything falls apart. Yet if this period of dissolution is used to create new meaning, then chaos ends and new order emerges.