A world based on machine images is a world filled with boundaries. In a machine, every piece knows its place.

We can no longer stand at the end of something we visualized in detail and plan backwards from that future. Instead we must stand at the beginning, clear in our mind, with a willingness to be involved in discovery... it asks that we participate rather than plan.

Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

Nothing has given me more hope recently than to observe how simple conversations give birth to actions that can change lives and restore our faith in the future. There is no more powerful way to initiate significant social change than to start a conversation. When a group of people discover that they share a common concern, that's when the process of change begins.

All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.

Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

This is a world of process, not a world of things.