Hopelessness has surprised me with patience.

And time for reflection with colleagues is for me a lifesaver; it is not just a nice thing to do if you have the time. It is the only way you can survive.

Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences

All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.

Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.

Change always involves a dark night when everything falls apart. Yet if this period of dissolution is used to create new meaning, then chaos ends and new order emerges.