The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

We can no longer stand at the end of something we visualized in detail and plan backwards from that future. Instead we must stand at the beginning, clear in our mind, with a willingness to be involved in discovery... it asks that we participate rather than plan.

Aggression only breeds more aggression. It only creates more fear and anger.

Aggression is the most common behavior used by many organizations, a nearly invisible medium that influences all decisions and actions.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

And time for reflection with colleagues is for me a lifesaver; it is not just a nice thing to do if you have the time. It is the only way you can survive.

I believe that the capacity that any organization needs is for leadership to appear anywhere it is needed, when it is needed.