The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Most people associate command and control leadership with the military.

we can't be creative if we refuse to be confused. Change always starts with confusion; cherished interpretations must dissolve to make way for what's new. Great ideas and inventions miraculously appear in the space of not knowing.

Thinking is always dangerous to the status quo. [...] The moment you start thinking, you'll want to change something.

We could focus our efforts on discovering solutions that work uniquely for us.

All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.