The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

To make a system stronger, we need to make stronger relationships.

Life now insists that we encounter groundlessness. Systems and ideas that seemed reliable and solid dissolve at an increasing rate. People who asked for our trust betray or abandon us. Strategies that worked suddenly don't. Groundlessness is a frightening place, at least at first, but as the old culture turns to mush, we would feel stronger if we stopped searching for ground, if we sought only to locate ourselves in the present and do our work from here.

Life doesn't move in straight lines, and neither does a good conversation.

In fact, Western culture has spent decades drawing lines and boxes around interconnected phenomena. We've chunked the world into pieces rather than explored its webby nature.

We have created trouble for ourselves in organizations by confusing control with order.