The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

All social change begins with a conversation.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

Space is the basic ingredient of the universe; there is more of it than anything else.