I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners.

The facts are in: diverse companies and teams consistently outperform all others. It's not only the smart thing and the right thing, it makes getting the job done much more interesting.

On what high-performing companies should be striving to create: A great place for great people to do great work.

I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners.

Never forget that your role as a leader is to be a steward for future generations.