In business, one of the challenges is making sure that your product is the easiest to experience and complete a sale.
Mark CubanIt is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Mark CubanIf you are active online or texting, there is a good chance I could look at what you do and know more about you than your family.
Mark Cuban