When I was growing up my mom was home. She wanted to go to work, but she waited. She was educated as a teacher. The minute my youngest sister went to school full-time, from first grade, mom went back to work. But she balanced her life. She chose teaching, which enabled her to leave at the same time we left, and come home pretty much the same time we came home. She knew how to balance.

Many of my executives have worked with me since the beginning. I can be fair and decisive and encouraging as well as demanding.

I am always asking myself how I can improve the lives of my customers, my colleagues, my shareholders, my family and my friends.

Plants respond far better to moderate but consistent care than they do to occasional bouts of heroic intervention.

You have to watch the clock constantly because youre only allowed out of your home for a limited period, and for a busy person, watching the clock and knowing other people are watching the clock is extremely difficult.

Over the years, I learned so much from mom. She taught me about the importance of home and history and family and tradition. She also taught me that aging need not mean narrowing the scope of your activities and interests or a diminution of the great pleasures to be had in the everyday.

The more you adapt, the more interesting you are.