You have to be rather straightforward with your clients. You can't tell the parties only nice things. This is not an entertainment show; it's not reality television either.

I think it's a disgrace for the international community that we have allowed so many conflicts to become frozen, and we are not making a serious effort to solve them.

There is a lot of hard work that needs to be done

It's very important to be able to act properly. You need financing, and you never have enough.

You have to be rather straightforward with your clients. You can't tell the parties only nice things. This is not an entertainment show; it's not reality television either.

The ability of the countries within the region to cooperate and establish good-neighborly relations ... will be an important criterion for evaluating their prospects of full integration with the European Union.

There are certain standards, like the protection of minorities and the improvement in their lives that have to be improved now.