There is a lot of hard work that needs to be done

The progress has to start now.

The views of the Contact Group member-states must be taken seriously, as well as the guidelines set out in their document on Kosovo, which clearly says that the province should not be divided.

I think it's a disgrace for the international community that we have allowed so many conflicts to become frozen, and we are not making a serious effort to solve them.

It's very important to be able to act properly. You need financing, and you never have enough.

There are certain standards, like the protection of minorities and the improvement in their lives that have to be improved now.

You have to be rather straightforward with your clients. You can't tell the parties only nice things. This is not an entertainment show; it's not reality television either.