... until opportunity is as free from sex discrimination as the right to vote finally came to be, no man has any right to criticize women for failure to measure up to men.

Until we devise means of discovering workers who are temperamentally irked by monotony it will be well to take for granted that the majority of human beings cannot safely be regimented at work without relief in the form of education and recreation and pleasant surroundings.

Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.

The matter of consulting experienced workers, of keeping all the workers informed of changes in production and wage methods, and how the changes are arrived at, seems to me the most important duty in the whole field of management.

How ignorant we are! How ignorant everyone is! We can cut across only a small area of the appallingly expanding fields of knowledge. No human being can know more than a tiny fraction of the whole. It must have been satisfactory in ancient times when one's own land seemed to be the universe; when research studies, pamphlets, books did not issue in endless flow; when laboratories and scientists were not so rapidly pushing back frontiers of knowledge that the process of unlearning the old left you gasping for breath.

...there are persons who seem to have overcome obstacles and by character and perseverance to have risen to the top. But we have no record of the numbers of able persons who fall by the wayside, persons who, with enough encouragement and opportunity, might make great contributions.

... a worker was seldom so much annoyed by what he got as by what he got in relation to his fellow workers.