Those who are blessed with the most talent don't necessarily outperform everyone else. It's the people with follow-through who excel.

I have learned to imagine an invisible sign around each person's neck that says 'Make me feel important.

Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.

We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you.

There are two things people want more than sex and money - recognition and praise.

Think in terms of what's good for the other person and success will seek you out.

Whenever I meet someone, I try to imagine her wearing an invisible sign that says: MAKE ME FEEL IMPORTANT. I respond to this sign immediately, and it works wonders.