Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people.

You can go as far as your mind lets you.

Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.

If I'm talking to someone in a crowded room, I try to make this person feel as though we're the only ones present. I shut out everything else. I look directly at the person. Even if a gorilla were to walk into the room, I probably wouldn't notice it.

Return telephone calls promptly but be judicious about the time spent on the phone.

Real strength entails being considerate and supportive of people's feelings.

No matter how busy you are, you must take time to make the other person feel important.