It is important for you to have a goal. You simply can't get there if you don't know where you are going. Begin to build in your mind a dream. The write it down and make your goal realistic. Aim high enough that you will have to stretch your ability and your potential to reach it.

Return telephone calls promptly but be judicious about the time spent on the phone.

Most people live and die with their music still unplayed. They never dare to try.

good people managers are likely to listen more than they speak. Perhaps that's why we were given two ears and only one mouth.

Fake it till you make it.

Whenever I meet someone, I try to imagine her wearing an invisible sign that says: MAKE ME FEEL IMPORTANT. I respond to this sign immediately, and it works wonders.

Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.