Give yourself something to work toward - constantly.
If I listen long enough, the person will generally come up with an adequate solution.
Never give up, because you never know if the next try is going to be the one that works.
No matter how busy you are, you must take time to make the other person feel important.
Every silver lining has a cloud.
An average person with average talents and ambition and average education, can outstrip the most brilliant genius in our society, if that person has clear, focused goals.