Progress is impossible without the ability to admit mistakes.

I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).

Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement

Control charts are one of the statistical tools for solving quality related problems.

The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.

The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved.

I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope that it will become a global trend.