It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made.
Masaaki ImaiWhere there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement
Masaaki Imai