I think I was very nave early on, but that also meant I didn't know what couldn't be done.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

I never really felt like my age stopped people from wanting to work with me. I was speaking at conferences and lecturing at universities at 18, and I think that was mainly because web developing and management was a really young industry.

The pace of change for entrepreneurs is rapidly accelerating, and the cost and risk of launching a new business and getting off the ground is just amazing. The ability to gain user feedback really quickly and adapt to what your consumers want is totally different with the web as it is now. But finding a new market, helping people and taking that original idea and turning it into a business is really exciting right now.

People who say it takes money to make money are using the worst excuse ever. . . Create massive value for others by providing a solution where no other exists.

Ultimately a good logo is something that people recognize instantly and relate to.

The key to leadership is having a vision, and being strong enough to say no and not try to please everybody. Thats a recipe for failure. Leadership is practiced through attitude and actions, rather than words and memos.