Trust comes only with genuine effort, never with a lick and a promise.

The key elements in the art of working together are how to deal with change, how to deal with conflict, and how to reach our potential...the needs of the team are best met when we meet the needs of individual persons.

We see a decline of civility, and, sadly, it’s often modeled by the very people from whom we have the least right to expect it.

The leader is the servant who removes the obstacles that prevent people from doing their jobs.

In most vital organizations, there is a common bond of interdependence, mutual interest, interlocking contributions, and simple joy.

We can teach ourselves to see things the way they ARE. Only with vision can we begin to see things the way they CAN BE.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.