Trust comes only with genuine effort, never with a lick and a promise.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

Leadership is much more an art, a belief, a condition of the heart, than a set of things to do.

The key elements in the art of working together are how to deal with change, how to deal with conflict, and how to reach our potential...the needs of the team are best met when we meet the needs of individual persons.

Above all, leadership is a position of servanthood.

When things go awry, trust powers the generators until the problem is fixed.

Understanding and accepting diversity enables us to see that each of us is needed.. It also enables us to begin to think about being abandoned to the strengths of others, of admitting that we cannot know or do everything.