Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

Trust comes only with genuine effort, never with a lick and a promise.

Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

The simple act of recognizing diversity in corporate life helps us to connect the great variety of gifts that people bring to the work and service of the corporation.

A friend of mine characterizes leaders simply like this: Leaders don't inflict pain. They bear pain.

Leadership is like third grade: it means repeating the significant things.

We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?