We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

If you want the best things to happen in corporate life you have to find ways to be hospitable to the unusual person. You don't get innovation as a democratic process. You almost get it as an anti-democratic process. Certainly you get it as an antithetical process, so you have to have an environment where the body of people are really amenable to change and can deal with the conflicts that arise out of change an innovation.

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.

Jazz, like leadership, combines the unpredictability of the future with the gifts of individuals.

In the end, it is important to remember that we cannot become what we need to be by remaining what we are.

Leaders don't inflict pain - they share pain.

We can choose to see life as a series of trials and tribulations, or we can choose to see life as an accumulation of treasures.