We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

Leadership is like third grade: it means repeating the significant things.

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

We see a decline of civility, and, sadly, it’s often modeled by the very people from whom we have the least right to expect it.

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn to practice the art of communication.

We are alone, absolutely alone on this chance planet; and amid all the forms of life that surround us, not one, excepting the dog has made an alliance with us.