We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

We do not grow by knowing all of the answers, but rather by living with the questions.

We can teach ourselves to see things the way they ARE. Only with vision can we begin to see things the way they CAN BE.

Leaders should leave behind them assets and a legacy.

The leader is the servant who removes the obstacles that prevent people from doing their jobs.

The first responsibility of a leader is to define reality.

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn to practice the art of communication.