Because what happens is, as the economy suffers, tax revenues go down. But unlike businesses, where at least your variable costs go down, in government your variable costs go up: unemployment insurance, workmen's compensation, health care benefits, welfare, you name it.

If you have fun at your job, I think you're going to be more effective.

Problems are good, as long as you solve them quickly.

Well, California used to be in the dream-making business, and unfortunately what's happened I think we're now in the dream-breaking business.

And I want to be able to - you know, make Republicans and Democrats famous for keeping jobs in California

The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?

What's sort of interesting about the whole public relations disaster that is the Net, in some ways, is that the fundamentals are really good.