It is how people respond to stress that determines whether they will profit from misfortune or be miserable.

Today many American corporations spend a great deal of money and time trying to increase the originality of their employees, hoping thereby to get a competitive edge in the marketplace. But such programs make no difference unless management also learns to recognize the valuable ideas among the many novel ones, and then finds ways of implementing them.

When people restrain themselves out of fear, their lives are by necessity diminished. They become rigid and defensive, and their self stops growing.

Good design is a visual statement that maximizes the life goals of the people in a given culture (or, more realistically, the goals of a certain subset of people in the culture) that draws on a shared symbolic expression for the ordering of such goals.

People without an internalized symbolic system can all too easily become captives of the media.

Control over consciousness cannot be institutionaliz ed. As soon as it becomes part of a set of social rules and norms, it ceases to be effective in the way it was originally intended to be.

In large organizations the dilution of information as it passes up and down the hierarchy, and horizontally across departments, can undermine the effort to focus on common goals.