To be successful you have to enjoy doing your best while at the same time contributing to something beyond yourself.

Most enjoyable activities are not natural; they demand an effort that initially one is reluctant to make. But once the interaction starts to provide feedback to the person's skills, it usually begins to be intrinsically rewarding.

If an enterprise does not aspire to be the best of its kind, it will attract second-rate employees, and it will be soon forgotten.

In large organizations the dilution of information as it passes up and down the hierarchy, and horizontally across departments, can undermine the effort to focus on common goals.

Without respect, the subtle alchemy that binds an organization or that serves as the impetus for a business transaction would dissolve into mutual suspicion and hostility.

When each of these three elements of vision-concern for excellence, for people and for the wider environment-are present, business is transformed from a tool for making profits into a creative, humane experiment for improving life.

The germ of an idea doesn't make the sculpture that stands up... so the next stage is hard work