Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty.

Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition.

If you throw the pebble in the pond and the rings start circulating that much wider, you've done things and created things for people that they didn't think they'd ever be able to do. That excites me.

I've always had a philosophy that position doesn't define power. Impact defines power. What impact are you making on people? What impact are you making on business?

I spend all day thinking of shopping. I love the thrill of finding that wonderful, perfect thing, the feeling of your heart racing because it's so right.

I believe in accessibility. I believe in honesty and a culture that supports that. And you can't have that if you're not open to receiving feedback.

I never want anything to be too predictable.