Money tends to make people suspicious, if there's any money floating around.

The sex symbol thing's a little bit different for me. Usually, like whenever there's a picture of me, there's always this set of things that comes out like, 'Oh my god, she's so ugly.'

But most of us who aren't models aren't models, right? And so, you just have to get used to that and sort of read right past it. So. On the sex symbol piece, I don't get that piece. On the personality piece, that people are excited to meet a leader from Mozilla - maybe there's more about meeting me personally than I give credit for, but I find that people are excited about what Mozilla is, more than 'Oh my god, there's Mitchell, look, her hair,' whatever.

The average consumer does not know the difference between browser, Internet and search box.

I've learned that for many people, change is uncomfortable. Maybe they want to go through it, and they can see the benefit of it, but at a gut level, change is uncomfortable.

There's the classic charitable contribution, which we receive thousands, and we're extremely grateful and they often come with notes from people, which are very heartwarming, about how much difference our products have made in their life on the Internet.

What's been most helpful to me is realizing that those times when all the heads in the room turn and look at me as if I was crazy, reinforce my own leadership capability. Because I've been in a number of those settings where I've been right. And I've been right often enough that now when it happens I don't automatically think, "Oh, my, what's wrong with me?" or "Ohhh, I must not be ready for this role," or "They know so much more than I do."