Maybe it's legitimate criticism, though it can be hurtful. Maybe I haven't paid sufficient attention to the people with whom I would have a natural affinity as a liberal, and they feel let down by that.

I can create institutions, but I can't rewrite the chips in people's heads.

The greatest failure is that although we have created institutions, we have not created a civil society.

Politics is about putting yourself in a state of grace.

We have to make their livelihoods viable, get them the proper prices for their produce, try and make them stay rather than sell their property and leave again.

Truth and reconciliation' are always combined, but I would split them: I don't think Bosnia is ready for reconciliation, but I do think it is ready for truth.

I am formally accountable to the steering board of the PIC, and I meet with nine ambassadors from the PIC every week. I have to have the capitals' broad agreement with what I do.