I can create institutions, but I can't rewrite the chips in people's heads.

The greatest failure is that although we have created institutions, we have not created a civil society.

The generous way of putting it is that we were not ready for this. The less generous way is to say: How was it possible to return to the politics of appeasement of the 1930s?

It would be a foolish high representative who worked that way.

Politics is compromise.

Truth and reconciliation' are always combined, but I would split them: I don't think Bosnia is ready for reconciliation, but I do think it is ready for truth.

I can establish the expectation of retributive justice. Have we done that? No.