I can create institutions, but I can't rewrite the chips in people's heads.

We have to make their livelihoods viable, get them the proper prices for their produce, try and make them stay rather than sell their property and leave again.

I've had much nastier things said about me in the British press than in the Bosnian press.

Politics is about putting yourself in a state of grace.

The greatest failure is that although we have created institutions, we have not created a civil society.

Truth and reconciliation' are always combined, but I would split them: I don't think Bosnia is ready for reconciliation, but I do think it is ready for truth.

It's not my job to be popular. I'm goal-driven; my job is to get results.