The future is about emotion: reactions to events are usually far more important than the events themselves.

The paradox of innovation is this: CEO's often complain about lack of innovation, while workers often say leaders are hostile to new ideas.

In banking or insurance trust is the only thing you have to sell.

The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.

All the most powerful speeches ever made point to a better future.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

If happiness could be bought, we'd probably be unhappy at the price tag. If only the secret of happiness was as simple as getting wealthy and spending more.