My advice is don't use technology primarily to lower costs. Use technology to create new, effective ways of touching the market and creating new businesses and if you do that right, the cost savings will come.

I worry about a society that can remember everything.

The value of a social network is defined not only by who's on it, but by who's excluded.

The most important thing that a company can do in the midst of this economic turmoil is to not lose sight of the long-term perspective. Don't confuse the short-term crises with the long-term trends. Amidst all of these short-term change are some fundamental structural transformations happening in the economy, and the best way to stay in business is to not allow the short-term distractions to cause you to ignore what is happening in the long term.

I think it is just a matter of time before we have literal ghosts in the machine so you can create an alter ego of yourself that learns from your social experiences and extends a life even if you're no longer in the game or you are no longer alive.

Microsoft is a big intellectual roach motel. All the big minds go in, and they don't come out.

Stock prices turn people's heads. When prices are high, we treat a company like gods, and if they drop, we treat them as fools.