Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity
Phil HardingInfluence is getting others to do what you want them to do because they want to do it - a take on Eisenhower's famous leadership statement
Phil Harding