It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
Phil PringleA leader always has one major message, and this weaves into everything he or she does. It remains the primary focus. A leader is to some degree a prophet, a person with a message. Great leader [sic] see things that others donโt. They preach it until others can see it as well. Their message supports the mission. A leader is a preacher, a person who communicates the fire of the mission. Not all preachers are leaders, but all great leaders will be preachers of one sort or another.
Phil PringleThe leader feels the pulse of a burning passion and communicates that heat at every opportunity. He or she lives the dream, breathes the vision, sleeps the mission, and eats the goals every day. The leader shares those goals all the time with everyone. It is a vibration the entire organization can feel.
Phil PringleLeaders are creators. They bring their visions to fruitition through the creative process.
Phil Pringle