That human behavior is more influenced by things outside of us than inside. The situation is the external environment. The inner environment is genes, moral history, religious training.

Research shows that the deciscions of a group as a whole are more thoughtful and creative when there is minority dissent than when it is absent.

What happens when good people are put into an evil place? Do they triumph or does the situation dominate their past history and morality?

The level of shyness has gone up dramatically in the last decade. I think shyness is an index of social pathology rather than a pathology of the individual.

Prejudice and discrimination have always been a big part of my life. When I was 6, I got beat up and called dirty Jew boy because they thought I looked Jewish.

I started studying shyness in adults in 1972. Shyness operates at so many different levels. Out of that research came the Stanford shyness clinic in 1977.

The line between good and evil is permeable and almost anyone can be induced to cross it when pressured by situational forces.