If you can get over this initial distrust that people have of strangers, you can do remarkable things.

eBay's business is based on enabling someone to do business with another person, and to do that, they first have to develop some measure of trust, either in the other person or the system.

Long-term sustainable change happens if people discover their own power.

In 1991, I co-founded my first start-up, Ink Development, which made software for an early tablet computer.

I've been asked before, "Who are your heroes?" and these types of questions. I always find it hard to identify a single person or a single book or this sort of thing. I've always been forward looking. I was raised with the notion that you can do pretty much anything you want. You're able to accomplish anything you set out to accomplish. I was given a sense of confidence and I never really felt the need to - or I've never had the benefit, I should probably say - of being inspired by outside heroes.

An honest, open environment can bring out the best in people.

You have to really believe in what you're doing, be passionate enough about it so that you will put in the hours and hard work that it takes to actually succeed there, and then you'll be successful.