I just kind of had this naive approach to - well, gee, you know, why not. I’ll just go ahead and do it.

I always kind of just went ahead and tried things.

You’re able to accomplish anything you set out to accomplish.

I've been asked before, "Who are your heroes?" and these types of questions. I always find it hard to identify a single person or a single book or this sort of thing. I've always been forward looking. I was raised with the notion that you can do pretty much anything you want. You're able to accomplish anything you set out to accomplish. I was given a sense of confidence and I never really felt the need to - or I've never had the benefit, I should probably say - of being inspired by outside heroes.

When you don't know what to expect, prepare for the unexpected.

In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.

When I started eBay, it was a hobby, an experiment to see if people could use the Internet to be empowered through access to an efficient market. I actually wasn't thinking about it in terms of a social impact. It was really about helping people connect around a sphere of interest so they could do business.