In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.

I built a system simple enough to sustain itself.

You’ll fail at some things, that’s a learning experience that you need so that you can take that on to the next experience... What you learn from those challenges and those failures are what will get you past the next ones... I was the pretty consistent bull and the cheerleader on eBay actually.

What we say here every day is that our success is really based on our members' success, our community's success. We've created an infrastructure and laid some basic ground rules to create this marketplace.

You should pursue your passion. If you're passionate about something and you work hard, then I think you'll be successful. If you start a business because you think you're going to make a lot of money at it, then you probably won't be successful, because that's the wrong reason to start a business. You have to really believe in what you're doing, be passionate enough about it so that you will put in the hours and hard work that it takes to actually succeed there, and then you'll be successful.

We ought to be looking at business as a force for good.

You should pursue your passion. If you're passionate about something and you work hard, then I think you will be successful.