In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.

You should pursue your passion. If you're passionate about something and you work hard, then I think you will be successful.

We believe that business can be a tool for social good.

I built a system simple enough to sustain itself.

We have technology, finally, that for the first time in human history allows people to really maintain rich connections with much larger numbers of people.

eBay's business is based on enabling someone to do business with another person, and to do that, they first have to develop some measure of trust, either in the other person or the system.

An honest, open environment can bring out the best in people.