Build a platform - prepare for the unexpected...you' ll know you're successful when the platform you've built serves you in unexpected ways.

We ought to be looking at business as a force for good.

I always kind of just went ahead and tried things.

I was just pursuing what I enjoyed doing. I mean, I was pursuing my passion.

In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.

I built a system simple enough to sustain itself.

If you can get over this initial distrust that people have of strangers, you can do remarkable things.