I think ideas only lead to change for intellectual people; and not even them. What really leads to change is experience. Life itself is the teacher.

Befriending the life in others is sometimes a complex matter. There are times when we offer our strength and protection, but these are usually only temporary measures. The greatest blessing we offer others may be the belief we have in their struggle for freedom, the courage to support and accompany them as they determine for themselves the strength that will become their refuge and the foundation for their lives. I think it is especially important to believe in someone at a time when they cannot yet believe in themselves. Then your belief will become their lifeline.

Perhaps we can only truly serve those we are willing to touch, not only with our hands but with our hearts and even our souls. Professionalism has embedded in service a sense of difference, a certain distance. But on the deepest level, service is an experience of belonging, an experience of connection to others and to the word around us. It is this connection that gives us the power to bless the life in others. Without it, the life in them would not respond to us.

How strange to think that great pain may be impermanent. Something in us all seems to want to carve it in granite, as if only this would do full honor to its terrible significance. But even pain is blessed with impermanence... p 259

A blessing is not something that one person gives another. A blessing is a moment of meeting, a certain kind of relationship in which both people involved remember and acknowledge their true nature and worth, and strengthen what is whole in one another.

Facts bring us to knowledge, but stories lead to wisdom.

I spent the first forty years of my life making major interventions into other people's lives, and I have an idea of the limitations of that method. I see a major event as rather like major surgery. It is a moment, but whether people use it, whether people go with it, needs to be seen.