Perhaps we can only truly serve those we are willing to touch, not only with our hands but with our hearts and even our souls. Professionalism has embedded in service a sense of difference, a certain distance. But on the deepest level, service is an experience of belonging, an experience of connection to others and to the word around us. It is this connection that gives us the power to bless the life in others. Without it, the life in them would not respond to us.

Just Listen an excerpt

Chances are that any helpful two-year-old will break some eggs. We are often not very good at things when we are new. But there may be an important choice to make at such moments. Do we support and protect the innate wish to be of help to others in our children, or do we protect the eggs? Hard as it seems, the greater mother wisdom may lie in a willingness to clean up broken eggs or replace a mitten and a box of crayons.

I spent the first forty years of my life making major interventions into other people's lives, and I have an idea of the limitations of that method. I see a major event as rather like major surgery. It is a moment, but whether people use it, whether people go with it, needs to be seen.

When we listen, we offer with our attention an opportunity for wholeness.

We may need to let go of our beliefs and ideas about life in order to have life.

I think ideas only lead to change for intellectual people; and not even them. What really leads to change is experience. Life itself is the teacher.