Perhaps we can only truly serve those we are willing to touch, not only with our hands but with our hearts and even our souls. Professionalism has embedded in service a sense of difference, a certain distance. But on the deepest level, service is an experience of belonging, an experience of connection to others and to the word around us. It is this connection that gives us the power to bless the life in others. Without it, the life in them would not respond to us.

Befriending life is less a matter of knowledge than a question of wisdom. It is not about mastering life, controlling it or exerting our will over it, no matter how well intentioned our will may be. Befriending life is more about harmlessness than it is about control.

It is said that the Christian mystic Theresa of Avila found difficulty at first in reconciling the vastness of the life of the spirit with the mundane tasks of her Carmelite convent: the washing of pots, the sweeping of floors, the folding of laundry. At some point of grace, the mundane became for her a sort of prayer, a way she could experience her ever-present connection to the divine pattern which is the source of life. She began then to see the face of God in the folded sheets.

Our wounds are our sources of growth.

Listening is the oldest and perhaps the most powerful tool of healing. It is often through the quality of our listening and not the wisdom of our words that we are able to effect the most profound changes in the people around us. When we listen, we offer with our attention an opportunity for wholeness. Our listening creates sanctuary for the homeless parts within the other person. That which has been denied, unloved, devalued by themselves and others. That which is hidden.

If we fear loss enough, in the end the things we possess will come to possess us.

Just Listen an excerpt