Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?
Randy PauschA coach yells at the kid he thinks can improve but the coach will not yell at the kid who he/she knows won't.
Randy PauschBrick walls let us prove how badly we want our dream and they stop those who don't want it enough. Brick walls let us show our dedication.
Randy Pausch