Loyal employees in any company create loyal customers, who in turn create happy shareholders.

As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.

Always think, 'what's the worst that can happen' and have some kind of strategy to deal with it

Companies need to have a lot more flexibility with their people... . If somebody wants to golf around the world for two months, okay, well, maybe on an unpaid basis, let them do it. That sort of flexibility I think is incredibly important because most of our time, we spend at work.

If you can make peoples lives a lot better, you've got a really good business.

I think business leaders all over the world should not just think of how we can make lots of money, which is fine, but to take some of the problems in the world and get out there and tackle them using business. I think that if businesses do that we can get on top of these problems.

There is no greater thing you can do with your life and your work than follow your passions – in a way that serves the world and you.