Every business will face tough times.

The funny thing is people won't let me pay for things. I'll be in a restaurant and the manager will say, 'Oh no, it's on the house.'

All good leaders listen to their people and empower them to go away and turn any innovative ideas they have into a reality.

I am convinced that companies should put staff first, customers second and shareholders third - ultimately that's in the best interest of customers and shareholders.

My mother always taught me never to look back in regret but to move on to the next thing.

My parents brought me up with this philosophy. You must do things. You mustn't watch what other people are doing. You must not listen to what other people are doing.

Having a good network can be invaluable. It opens doors for you and allows you to enter into opportunities that are beneficial to your business.