Having a good network can be invaluable. It opens doors for you and allows you to enter into opportunities that are beneficial to your business.

Entrepreneurship is about turning what excites you in life into capital, so that you can do more of it and move forward with it.

Most people assume that a record shop's success lies in selling records. In fact, Virgin's success both in mail order and the record shops lay in skill at buying records.

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

I think it's important we continue to find new ways for start-up businesses to get access to funding, mentorship and business advice.

Travel the world and meet people. I've been fortunate enough to see so much of the world, and being able to do so has brought me so many wonderful friends and experiences. There is no better way to learn than exploring new places.

If you look after your staff, they'll look after your customers. It's that simple.