I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win - win situation.

Negotiating techniques do not work all that well with kids, because in the middle of a negotiation, they will say something completely unrelated such as, 'You know what? I have a belly button!' and completely throw you off guard.

The situation in Iraq will be long, it will be expensive and it will be difficult. But in the end, Iraq will very much be worth it.

I am one who believes that we are, in fact, engaged in a worldwide war against terrorism. We must have the serenity to accept the fact that war is not going to go away if we ignore it.

Every human being has the potential for greatness.

To me, living in the present means being aware of your conscious choice to focus on the past, present or future - it is not necessarily having to focus on the present.

In sales, a referral is the key to the door of resistance.