I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win - win situation.

When it comes to success, there are no shortcuts.

Negotiating techniques do not work all that well with kids, because in the middle of a negotiation, they will say something completely unrelated such as, 'You know what? I have a belly button!' and completely throw you off guard.

It is not rejection itself that people fear, it is the possible consequences of rejection. Preparing to accept those consequences and viewing rejection as a learning experience that will bring you closer to success, will not only help you to conquer the fear of rejection, but help you to appreciate rejection itself.

In sales, a referral is the key to the door of resistance.

I am one who believes that we are, in fact, engaged in a worldwide war against terrorism. We must have the serenity to accept the fact that war is not going to go away if we ignore it.

To me, living in the present means being aware of your conscious choice to focus on the past, present or future - it is not necessarily having to focus on the present.