Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
Robert Foster BennettStupidity trumps Machiavelli almost every time when you are looking for an explanation.
Robert Foster BennettAn excuse becomes an obstacle in your journey to success when it is made in place of your best effort or when it is used as the object of the blame.
Robert Foster Bennett