I was in my office when - on 9/11. I think I had a number of meetings scheduled. I was just getting to know the bureau. And somebody walked in and said the first plane had - or a plane had struck the World Trade Center, one of the towers.

I asked a Burmese why women, after centuries of following their men, now walk ahead. He said there were many unexploded land mines since the war.

But we had - I think if you look at law enforcement 10 years ago, if you look at the challenges, the FBI was focused excessively on what was happening in the United States.

People talk about the Patriot Act that was passed immediately in the wake of September 11. What the Patriot Act did was break down the walls between the various agencies.

In the context of September 11, there were so many that lost their lives that - how do you single out one person? There were so many acts of heroism that day from so many people, whether it be firemen and police officers in New York and our agents also.

In the last 10 years, in narcotics task forces, in a number of violent crime task forces, we've worked very closely together with state and local law enforcement.

We had to address information technology in the ways we had not before and give the agents the tools that they need to do their job more efficiently and more expeditiously.