You have to keep a sense of humor about yourself, more than anything else. You've got to take the issues very seriously, but you can't take yourself too seriously. And Washington is a city in which everybody takes themselves extraordinarily seriously.

You have to keep a sense of humor about yourself, more than anything else. You've got to take the issues very seriously, but you can't take yourself too seriously. And Washington is a city in which everybody takes themselves extraordinarily seriously.

If leadership is about anything, it's about leading. Not leading people back to where they already are, because they don't need that. They're already there.

One of the most difficult things is to get truthful people. Nobody can manage well if they don't have a lot of mirrors around them that are honest, that tell them what they're doing is wrong or wrongheaded or misconceived. And in every large bureaucracy on earth, most people are afraid to tell the boss the truth.

I am not an economic determinist. If I were, I would throw up my hands; I just would not bother. I think it's wrong to be an economic determinist. I think it's wrong to simply say, "Well, inevitably, if you're poor, you're going to get a lousy education; if you're lower-middle class, the cards are going to be stacked against you, and you'll probably never get anywhere".

You and I and almost all Americans are beneficiaries of the new economy. But we are also losing parts of our lives to the new economy - aspects of our family lives, our friendships, our communities, ourselves.

I grew up poor. My mother raised a family of four on between $9,000 and $15,000 a year.