In journalism, there are only two stories - "Oh, the wonder of it," and "Oh, the shame of it."

We're now moving toward a radically different economy. You absolutely can't have a distribution oligopoly. The new oligopolies - and I think there will be new oligopolies - will be oligopolies of trustworthiness. Microsoft, Amazon, Schwab, and other brands will dominate psychic space, not shelf space.

Yale Law School was the kind of place you went if you felt you needed to go to law school, maybe, for your resume, but you really didn't want to practice law. You wanted to do public policy, or maybe go into politics.

The world of politics is divided between people who are introverts - who lose a little bit of energy out of each interaction they have so that by the time the day ends, after 1,000 interactions, they're exhausted - and people like Bill Clinton who are extroverted - who get a little bit of energy from each interaction.

Now we're in a very different economy. Throughout the late 1980s and 1990s American management started to do the right things. There was extraordinary investment in technology. The dominant questions now are less how to do it better, how to manage better, how to make the economy better, than how to have fuller and more meaningful lives. Because the irony is, now that we've come through this great transition, even though our organizations and our people are extraordinarily productive, many feel that the nonwork side of life is very thin.

The industrial leader of the 20th century was a system-builder. He was a visionary in terms of what could be built; got the capital together; certainly convinced investors that it was possible; and then ran a high-volume production system that would spew out a vast array of almost identical goods and services. They would be changed from time to time; there was research and development, to be sure. But the system was built around production, not innovation.

No economy can continue to function when the vast middle class and everybody else don't have enough purchasing power to buy what the economy is capable of producing without going deeper and deeper into debt.