What characteristics are most important in creative workers? One quality you need is inventiveness. You need to be able to take whatever product or service you are providing and figure out ways of making it better, faster, cheaper. The other quality is empathy and insight into what people might want, even though they don't even know their wants, probably because there's no product or service to test their wants.

I think the big problem is you have a vicious cycle of wealth and power in America that`s just gotten completely out of control and you`ve seen it in politics.

The managers of the big brands have a very clear responsibility. It's attracting and keeping talented people in order to sustain and build the trustworthiness of that brand. There is no clearer objective in the economy. Your economic success depends on expanding and building your economies of trustworthiness.

You ask, "Could we have an honest discussion about earnings insurance?" I think we could, if people understood that the alternative was to build up a backlash against global capital, against free trade, against technological change.

If you want to be a change agent, you have to ready to fail.

The world of politics is divided between people who are introverts - who lose a little bit of energy out of each interaction they have so that by the time the day ends, after 1,000 interactions, they're exhausted - and people like Bill Clinton who are extroverted - who get a little bit of energy from each interaction.

And now we're suffering the logical culmination of all this: the largest group of government-hati ng, racist, homophobic, misogynistic know-nothing, climate-change denying, evolution-denyi ng, science-denying , anti-immigrant House Republicans in history, bent on taking America back to the 19th century.