Personal relationships are often based on affection - professional relationships can have affection but they must have mutual understanding, trust and respect.

Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.

You never do arrive at a destination. You have to work at it and take ownership of the process. What resonates at age 25 is likely to change by age 35 and 45. The process never ends. Realizing this has been a big breakthrough for me.

To help people with the struggle, I have to reveal my own struggles.

Passion is the rocket fuel that helps you perform at your best. It helps you get through bad days, injustices, hardships and disappointments. It is hard to perform at a high level for a sustained period of time without passion for what you're doing.

Without strong visionary leadership, no strategy will be executed effectively.

As a leader, it is often better to ask the right questions and listen than to have all the answers.